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Show me the money: six common pricing models for a tech solution

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Our collaborative exploration with Networking HIV & AIDS Community of Southern Africa (NACOSA) and other partners is well underway. In our reflective processing that goes alongside the sprints, we’re writing regular blog posts to update our audience with learnings as we go.

Here’s a bit more background on the pilot we’re working on that examines the possibility of digitally verifying results for social and development impact bonds (SIBs and DIBs respectively):

Our hypothesis is: can we demonstrate the effectiveness and trustworthiness of using technology platforms like ours to verify outcomes directly and more efficiently? This is important because, if successful, adopting a tech-driven approach to verify outcomes could drastically cut down the current time and cost involved without compromising on the accuracy and quality of the results. This will allow teams to spend more resources where it really matters: delivering impact. Our Tiko platform features real-time data monitoring and project dashboards to give a detailed and up-to-date overview of a project’s status. This enables a more empowered and efficient decision-making environment within each programme.

Excitingly, we are testing our hypothesis within the environment of a real SIB. The Imagine SIB, implemented by NACOSA, is running an HIV prevention and treatment programme for adolescent girls and young women in South Africa. At Triggerise in Kenya, we used a digital platform called Tiko to administer a similar model of service delivery. We’ll be applying Tiko technology in this new context.

Constraints to designing a bond Although it may be so that all stakeholders in the SIB/DIB agree that digital verification of outcomes and outputs can reduce overall costs and time and increase transparency, there are other constraints and incentives that need to be taken into consideration. These could have an effect on preventing the successful implementation of digital verification. A brief outline of these constraints follow:

Budget. It is critical for the cost of the digital verification solution to be embedded in the budgets early on. Within this pilot, NACOSA has had to find funds to pay for the integration of the digital verification solution after the design and budget approvals, which has been a challenge and required budget reshuffling on planned activities. The core principles of our budgeting include simple, predictable, and transparent pricing. We shall expand on these factors in the second half of this blog post through an exploration of common pricing models for technology solutions.

Time. The digital verification solution must be aligned with the timelines of a SIB/DIB. By incorporating the digital verification solution in the design of the bond, the solution can be developed in time for the bond’s implementation.

Effectiveness. The solution must add value to all parties involved in the bond — even if they are not users of the system — and, most importantly, not create resistance if one party feels that they are losing out. Throughout this pilot, we have explored the value drivers for each party and will share more about this in our next blog post.

Review of the second sprint Bearing all of these factors in mind, our second sprint was largely focused on evaluating the technical feasibility for the verification solution to be integrated with the Imagine SIB’s current data collection and monitoring and evaluation (M&E) tool. In addition, we had discussions with other impact bond implementers to explore whether there is interest in using a standalone digital verification system that can send data back to a database but is not integrated with a data collection tool or system.

Further learnings of this sprint

  • It’s possible to integrate Triggerise’s current digital verification solution into the Imagine SIB’s M&E system. However, that does come with a one-off technology integration cost

  • The implementers (of the other DIB we explored) showed interest in the technology, which was encouraging. These are a couple of points the team was interested in:

  1. The aspect of digitising field-level data through a simple smartphone app (the DIB is largely going to be implemented with a paper-based data collection system on the field, so their ears pricked up at the opportunity to take all of that online instead)

  2. Managing a digital voucher system with dynamic subsidies (based on user parameters/demographics/type of user) and issuing of micro-rewards

Similarly to the first sprint, we provided a budget (covering the three-year duration of the DIB) for the project. Ultimately, the proposal didn’t come to fruition because a) the budgets for the programme were largely set already, with little wiggle room due to projected rates of inflation, and b) the DIB is due to start soon and there are very tight timelines for implementation and training of a new system.

Here, in this current hypothetical exploration, we were hampered by timing and future financial insecurity. And in our actual collaboration with NACOSA et al., a crucial learning for us is that we’ve seen how important it is to budget for technology solutions early on in the contracting phase of new impact bonds. For us, we would ideally want to be involved as early as possible prior to contracting discussions. When a bond is being designed and outcomes decided upon, it is useful for all parties to examine the tech perspective, as there’s a strong opportunity for the technology powering the digital verification to influence the type of outcomes being collected. Getting in on the process early impacts both the cost and the potential outcomes.

In Sprint One, for example, we learned that we needed to build an integrated system (blending components of the Tiko platform into an existing M&E system for the Imagine SIB). Of course, this integration is coming at a cost that neither party anticipated, and we are now exploring avenues to pay for this technology work. This is proving to be difficult as budgets are mostly already set.

Verifying outcomes is central to achieving impact efficiently, which is why it’s crucial to allocate funds properly. Knowing how to budget is crucial, and every cent can have the power to make a contribution to a desired outcome. In parallel to finding ways to pay for the tech integration with NACOSA, we spent time in Sprint Two exploring another impact bond to test the digital verification system with. Here, the learning is the same: without the technology solution’s cost embedded in the budget upfront, it’s difficult for donors and/or implementers to find the funds to cover them.

Simple. Predictable. Transparent: three criteria to pricing a digital verification solution We have noticed that there is a real need for donors and funders to have simple, transparent, and predictable (we’ll expand on these terms below) costs so they can appropriately budget for, say, a digital verification solution like the one we are piloting. That way, enough resources can be assigned to effectively fund and maintain it over a multi-year impact bond. Let’s explore the three key elements in more detail:

A pricing model must be simple, predictable, and transparent for the payer:

Simple. We believe that a simpler pricing model will be easier for the payer to “sell” to the other players of the impact bond and/or the donor. A complicated pricing model (with multiple pricing variables like users, data storage capacity, or features) requires additional analysis to map out each potential scenario for the future Predictable. Not all surprises are fun. The predictability of software and related maintenance costs is going to be a critical factor for the payer who will almost always be bound by a pre-set budget Transparent. Accessibility of data within the chosen model will be key in building trust in a solution. In the case that a pricing model is usage-based, it is important that the usage metrics are trackable by the solution, available in real-time, and supported by details that can be made available to the payer

Six common pricing models: their merits and limitations

In light of the need for simple, predictable, and transparent costing for technology solutions, we have spent some time in this sprint reflecting on pricing models. We’ll outline six common ones and explore their pros and cons. It’s also possible to combine a number of pricing models to tailor one. For example, one could choose a flat fee for the use of the technology with variable costs pulled out so they can be properly budgeted based on a specific project’s requirements — stay with us, as we get into all the nitty gritty below. Our outline is based on work by Gartner, an information technology (IT) research and consultancy company.

1. Charging a flat rate Charging a flat rate is a simple solution that saves time by being easy to buy and quick to understand. However, most impact bonds are long-term commitments and a flat rate solution can be difficult to upsell as project requirements and needs change. We don’t need quick and easy solutions, but nuanced and innovative ones.

2. Charging per registered or active user

A per-user pricing model can be determined per “registered user” or “active/concurrent user”, as well as include others like staff members delivering a service (as opposed to users who receive a service). The advantage of this model is that we could provide feature plans with different pricing (some users may need a wider set of functionality on the digital verification system than others). Furthermore, it is simple to understand and scalable as impact bonds grow. However, charging per user can discourage expanding usage of a given solution, which would be counterintuitive for an impact bond trying to reach or exceed its targets. Additionally, keeping track of users may become complicated if more than one tech system is integrated.

3. Charging on a consumption or usage basis

Also known as a variable or pay-as-you-go solution, the payer would only be charged when they use the digital verification solution based on a usage parameter (for example, it could be based on data volumes, hours, or API requests).

Through this approach, the solution could scale up or down easily and provide a low barrier to entry for users; if it’s cheap to get started, it’s a great way to test something. However, the total costs of the solution using this model would be difficult to predict, making it hard to provide an accurate budget upfront and creating a higher risk for the payer of under- or over-budgeting. If this model is used, budget floors (to protect the technology provider) and ceilings (to protect the payer) could help mitigate this risk.

4. Charging by plan or package

This popular pricing model would offer packages or sets of features for a specific price, usually based on the user persona. Typically, three to five plan options are offered. This is a simple and transparent option for payers and donors, and with this pricing model, the digital verification solution can appeal to prospect payers with different budgets. Furthermore, tiered pricing packages are good to show increasing value at different price points.

On the flipside, plans can be confusing to the payer if they are overly complex. Confused payers may not understand the value of the plan and may fall into the trap, so to speak, of switching to a competitor purely on cost. Additionally, annual pricing increases may not align with value that’s visible to decision-makers, and this lack of resonance can lead to doubt in the solution and tech provider. This is where the need for transparency is key.

5. Charging by outcome

Through this model, a donor is charged based on a percentage of some financial outcome of the product, such as the amount of impact behaviours or other factors related to the value of a solution. Advantageously, it aligns revenue for the technology provider with positive results driven by the solution, motivating all involved to hit targets with specificity and efficiency. Some digital verification solutions are geared towards simply verifying (as opposed to driving better outcomes too), so this model would be better suited for the latter.

On the other hand, it can be difficult to justify alignment to outcome, and might put everyone involved at the mercy of project delays. When implemented, longer-term friction can arise as it is difficult to predict costs on the duration of the grant; they can fluctuate month on month. A solution here would be to have upfront capital made available from a third party to cover the setup and running costs (a similar model to service providers on impact bonds).

6. Charging on a donor’s parameter basis

Here, the pricing model is set based on a donor’s parameters, such as number of employees, grant size, or number of beneficiaries. Payment bands can be flexible. For example: with higher usage, one’s marginal price per user could drop. This would be best used as an option integrated with a pricing plan or package. This model is often used to scale pricing easily and would align with the donor’s ability to fund a solution. However, the single donor parameter doesn’t always align with value for them, causing resistance to inevitable price increases.

Our conclusion or main learning from the second sprint is that the pricing structure for the solution needs to be simple, predictable, and transparent so it can be embedded in multi-year budgets. Approaching pricing is complex, and the pricing model for the digital verification solution will require thoughtful analysis and testing as we build our business case. Given the current budgetary constraints and tight timelines for piloting the solution on an impact bond such as the Imagine SIB, in our next sprint we will collaborate with NACOSA as thought partners rather than using the project as a testing ground for the solution. We’ll focus on outlining the features of the solution and touch on the examples of the types of outcomes the solution will measure. As we remain open, collaborative, and connected, we’ll navigate our way through this complex and engaging challenge of tailoring the right financial model.

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ለድረገጽ ጎብኚዎች የተዘጋጀ አጭር የግላዊነት ማሳሰቢያ

እኛ የምንሰበስባቸው የመረጃ አይነቶች

  • የጠያቂ መገልገያ የIPአድራሻ ፣ፍቃድ የተገኘበት ቀን እና ሰአት፣ የተጠየቀው መዝገብ ስም እና URL፣ ፍቃድ የተገኘበት ድህረገጽ ("ሪፈር ያደረገው URL")፣ ጥቅም ላይ የዋለው ብራውዘር፣ እንዲሁም ተግባራዊ በሚሆንበት ጊዜ የእናንተ መገልገያ ኦፕሬቲንግ ሲስተም እና የፍቃድ ሰጪያችሁ መለያ
  • አማካኝ የተሳትፎ ጊዜ፣ አጠቃላይ እይታዎች፣ የገጹ እይታ፣ በጊዜ ሂደት የነበረ እንቅስቃሴ፣ በየሀገሩ እና ከተማው ያሉ ተጠቃሚዎች (ኩኪስ ለመጠቀም ፍቃድ በምትሰጡበት ጊዜ ብቻ)
  • የእናንተ የግንኙነት ዝርዝሮች (የግንኙነት የድረገጽ ቅጹን ለመሙላት ከወሰናችሁ

የእናንተን መብቶች እወቁ

  • የግል መረጃችሁን የማግኘት
  • ግልባጭ የመጠየቅ
  • ለእኛ ያቀረባችሁልንን የግል መረጃ እንድናስተካክል የመጠየቅ
  • የእናንተን የግል መረጃ ወይም ቁሳቁሶች ፕሮሰስ የማድረግ መብትን እንድንገድብ የመጠየቅ ወይም በፕሮሰሱ ላይ ተቃውሞ የማቅረብ
  • እናንተን እንድንረሳችሁ የመጠየቅ
  • ስለእኛ ቅሬታ የማቅረብ

የእናንተን መረጃ ለምን እንጠቀማለን

  • ለእናንተ በድረገጻችን ላይ ፍቃድ ለመስጠት
  • ድረገጹ በተሳለጠ መልኩ እና ደህንነቱ ተጠብቆ እንደሚንቀሳቀስ ለማረጋገጥ
  • ለማሻሻል እንዲቻል
  • እናንተ የግንኙነት ዝርዝሮቻችሁን ካቀረባችሁ ከእናንተ ጋር ለመገናኝት እንዲቻል፡፡

የእናንተን መረጃ ማን ማግኘት ይችላል?

  • ለግንኙነት አላማዎች የእናንተን የግል መረጃ አንሸጥም፣ አናከራይም ወይም አናጋራም (ቀጥተኛ ማርኬቲንግን ጨምሮ)
  • የግል መረጃን የማግኘት መብት በጥብቅ ለማወቅ አስፈላጊ የመሆን አሰራር ላይ ተመርኩዞ የተገበደ ሲሆን መረጃውንም የምናጋራው የሚስጥራዊነት እና ይፋ ያለማድረግ ስምምነቶችን ፈርመው ተገዢ ለሆኑ ሰራተኛ አባላቶቻችን ብቻ ነው፡፡

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ለቲኮ አባላት የተዘጋጀ አጭር የግላዊነት ማሳሰቢያ

እኛ የምንሰበስባቸው መረጃዎች አይነቶች

  • ጾታ፣ የትውልድ ወር፣ የትውልድ አመት፣ የስልክ ቁጥር( እርስዎ የስልክ ቁጥር ካለዎት እና ለማጋራት ከፈለጉ
  • እርስዎ ያገኙት አገልግሎት እና/ወይም ምርት አይነት እንዲሁም አቅርቦቱ የተጎበኘበት ቀን፤ የተበረከቱ የቲኮ ማይሎች
  • የድምጽ ናሙና(በተወሰኑ ሁኔታዎች ስር)

መብቶቻችሁን እወቁ

  • የግል መረጃችሁን የማግኘት
  • ግልባጭ የመጠየቅ
  • ለእኛ የቀረቡልንን የግል መረጃ እንድናስተካክል የመጠየቅ
  • እኛ እናንተን እንድንረሳ መጠየቅ
  • ለእኛ ቅሬታዎችን ማቅረብ

እኛ የእርስዎን መረጃ ለምን እንጠቀማለን

  • እርስዎ አገልግሎቶች እና/ወይም ምርቶችን ለመቀበል ያለዎትን ብቁነት ለማረጋገጥ
  • ለአገልግሎት አቅራቢዎች እና ሻጮች እናንተ ከተቀበላችኋቸው አገልግሎቶች እና/ወይም ምርቶች ረገድ መካስ(መክፈል) እንድንችል
  • ለእናንተ የቲኮ ማይሎች ሽልማት መስጠት እንድንችል
  • አገልግሎቶችን፣ ምርቶችን እና/ወይም እናንተ ልትፈልጉት ትችላላችሁ ብለን የምናስበውን መረጃ ለእናንተ ለማሳወቅ እንድንችል
  • እናንተ የምታገኙዋቸውን ምርቶች/አገልግሎቶች ለማሻሻል እንድንችል
  • ያለአግባብ የመጠቀም ሁኔታን ለመከላከል፣ ጥናት ለማከናወን፣ የተጠናቀሩ ስታትስቲክሶችን ለማዘጋጀት እንዲሁም ኦዲቶችን ተግባራዊ ለማድረግ

የእናንተን መረጃ ማን ማግኘት ይችላል?

  • እኛ የእናንተን የግል መረጃ ለንግድ አላማዎች አንሸጥም፣ አናከራይም ወይም አናጋራም፡፡
  • የግል መረጃን ማግኘት የሚቻለው በጥብቅ ለማወቅ አስፈላጊ በሚሆንበት ጊዜ ብቻ ሲሆን፣ መረጃውም የሚሰጠው ለእኛ ሰራተኞች እና/ወይም እኛ አብረናቸው ለምንሰራ እና በሚስጥራዊነት ድንጋጌዎች ተገዢ ለሆኑ ሶስተኛ ወገኖች ብቻ ነው፡፡

Privacy notice for Tiko members

Types of data we collect

  • Gender, month of birth, year of birth, phone number (if you have one and want to share it)
  • Type of service and/or product you have received along with the date and the facility you visited, Tiko Miles awarded to you
  • Voice sample (in some cases)

Know your rights

  • Access your personal data
  • Ask for a copy
  • Ask us to rectify personal data submitted to us
  • Ask us to forget you
  • Complain about us

Why we use your data

  • To confirm your eligibility to receive services and/or products
  • To be able to reimburse service providers and vendors for the service and/or product you have received
  • To award you with Tiko Miles
  • To communicate with you to promote services, products and/or information we believe may be of interest to you
  • To improve the products/services you receive
  • To prevent misuse, to carry out research, prepare aggregated statistics, be subject to audits

Who has access to your data?

  • We do not sell, rent, or share your personal data for commercial purposes
  • Access to the personal data is limited on a strict need-to-know basis and is given to some of our staff members and/or third parties we work with and are bound by confidentiality

Avis de confidentialité abrégé à l’attention des membres de Tiko

Types de données collectées

  • Sexe, mois de naissance, année de naissance, numéro de téléphone (si vous en avez un et que vous souhaitez le partager)
  • Type de service et/ou de produit que vous avez reçu ainsi que la date et l'établissement dans lequel vous vous êtes rendue, Tiko Miles qui vous ont été attribués
  • Court enregistrement de voix (dans certains cas)

Connaître ses droits

  • Accéder à vos données personnelles
  • En demander une copie
  • Nous demander de rectifier les données à caractère personnel qui nous ont été communiquées
  • Nous demander de vous oublier
  • Se plaindre de nous

Pourquoi nous utilisons vos données

  • Pour confirmer votre éligibilité à recevoir des services et/ou des produits
  • Pouvoir rembourser les prestataires de services et les vendeurs pour le service et/ou le produit que vous avez reçu
  • Vous attribuer des Miles Tiko
  • Communiquer avec vous pour promouvoir des services, des produits et/ou des informations que nous pensons susceptibles de vous intéresser
  • Améliorer les produits/services que vous recevez
  • Prévenir les abus, effectuer des recherches, préparer des statistiques agrégées, être soumis à des audits.

Qui a accès à vos données?

  • Nous ne vendons pas, ne louons pas et ne partageons pas vos données personnelles à des fins commerciales.
  • L'accès aux données personnelles est limité au strict besoin de savoir et est donné à certains membres de notre personnel et/ou à des tiers avec lesquels nous travaillons et qui sont tenus à la confidentialité.

Notisi fupi ya Faragha kwa wanachama wa Tiko

Aina ya taarifa tunazokusanya

  • jinsia,mwezi wa kuzaliwa, mwaka wa kuzaliwa, nambari ya simu (kama unayo na unataka kupeana)
  • Aina ya huduma na/ama bidhaa ambayo umepokea pamoja na tarehe na kituo ulichotembelea, Miles za Tiko ambazo ulituzwa
  • Mfano wa sauti (katika baadhi ya kesi)

Jua haki zako

  • Fikia taarifa zako za kibinafsi
  • Uliza nakala
  • Tuulize turekebishe taarifa za kibinafsi zilizowasilishwa kwetu
  • Tuombe tukusahau
  • Lalamika juu yetu

Kwanini tunatumia taarifa zako

  • Kuhakikisha ustahiki wako wa kupokea huduma na/ama bidhaa
  • Ili kuweza kufidia wanao toa huduma na wachuuzi wa huduma na/ama bidhaa ambazo umepokea
  • Ili kukuzawadi Miles za Tiko
  • Ili kuwasiliana na wewe kukuza huduma,bidhaa na/ama ujumbe ambao tuaamini unaweza kuwa wa kuvutia kwako
  • Kuboresha bidhaa/huduma ambazo unapokea
  • Kuzuia utumizi mbaya,m kufanya utafitix, kutayarisha takwimu zilizojumuishwa, na kuwa chini ya ukaguzi

Ni nani anaweza fikia habari zangu?

  • Hatuuzi, kukodesha, wala kugawa taarifa zako za kibinafsi kwa madhumuni ya kibiashara
  • Upatikananji wa taarifa za kibinafsi ni mdogo kwa hati kali kwa msingi wa kutaka kujua na hupeanwa kwa baadhi ya wafanyikazi wetu na/ama wahusika wa tatu tunaofanya kazi nao ambao wamefungwa na usiri

ለአሰባሳቢዎች፣ክሊኒኮች እና ፋርማሲዎች የተዘጋጀ አጭር የግላዊነት ማሳሰቢያ

የምንሰበስባቸው መረጃ አይነቶች

  • ሙሉ ስም፣ ስፍራ፣ ብሄራዊ መታወቂያ፣ ጾታ፣ የትውልድ ቀን, ሞባይል ስልክ ቁጥር፣ የፊት ፎቶ ግራፍ( ፊትን ለመለየት አላማ)
  • እንደ መታወቂያ የመሳሰሉ ሰነዶች፣ የተፈረመ የመልካም ምግባር መግለጫ፣ የስምምነት ደብዳቤ
  • በቲኮ መተግበሪያ ላይ የሚገኝ የእንቅስቃሴ መዝገብ

የእናንተን መብቶች እወቁ

  • የግል መረጃችሁን የማግኘት
  • ግልባጭ የመጠየቅ
  • ለእኛ ያቀረባችሁልንን የግል መረጃ እንድናስተካክል የመጠየቅ
  • የእናንተን የግል መረጃ ወይም ቁሳቁሶች ፕሮሰስ የማድረግ መብትን እንድንገድብ የመጠየቅ ወይም በፕሮሰሱ ላይ ተቃውሞ የማቅረብ
  • እናንተን እንድንረሳችሁ የመጠየቅ
  • ስለእኛ ቅሬታ የማቅረብ

የእናንተን መረጃ ለምን እንጠቀማለን

  • ከእናንተ ጋር የውል ስምምነት ለመፈጸም እንዲሁም በቲኮ መደላድል ላይ የእናንተን መዝገብ ለማንቃት
  • እናንተ ላቀረባችኋቸው አገልግሎቶች እና/ወይም ምርቶች ገንዘብ ተመላሽ ማድረግ እንድንችል
  • ያለአግባብ የመጠቀም ሁኔታን ለመከላከል
  • የእኛን የከለላ ግዴታዎች ለማሟላት
  • ሪፖርት ለማዘጋጀት፣ የተጠናቀረ ስታትስቲክስ ለማዘጋጀት፣ ጥናት ለማካሄድ እንዲሁም ኦዲቶችን ለመፈጸም
  • የሚቀርቡትን አገልግሎቶች እና/ወይም ምርቶች ጥራት ለማሻሻል

የእናንተን መረጃ ማን ማግኘት ይችላል?

  • ለግንኙነት አላማዎች የእናንተን የግል መረጃ አንሸጥም፣ አናከራይም ወይም አናጋራም (ቀጥተኛ ማርኬቲንግን ጨምሮ
  • የግል መረጃን የማግኘት መብት በጥብቅ ለማወቅ አስፈላጊ የመሆን አሰራር ላይ ተመርኩዞ የተገበደ ሲሆን መረጃውንም የምናጋራው የሚስጥራዊነት እና ይፋ ያለማድረግ ስምምነቶችን ፈርመው ተገዢ ለሆኑ ሰራተኛ አባላቶቻችን ብቻ ነው፡፡

Privacy notice for mobilisers, clinics and pharmacies

Types of data we collect

  • Complete name, location, national ID, gender, birth date, mobile phone number, selfie (for face recognition purposes)
  • Documentation such as ID card, signed code of conduct, letter of agreement
  • Log of activities in the Tiko app

Know your rights

  • Access your personal data
  • Ask for a copy
  • Ask us to rectify personal data submitted to us
  • Ask us to restrict the processing of your personal data or object to their processing
  • Ask us to forget you
  • Complain about us

Why we use your data

  • To conclude a contractual arrangement with you and activate your account in the Tiko platform
  • To be able to reimburse you for the services and/or products you have provided
  • To prevent misuse
  • To meet our safeguarding obligations
  • To prepare reporting, aggregated statistics carry out research and be subject to audits
  • To improve the quality of the services and/or products offered

Who has access to your data?

  • We do not sell, rent, or share your personal data for commercial purposes (including direct marketing)
  • Access to personal data is limited on a strict need-to-know basis and is shared with some of our staff members and/or third parties we work with who are bound by confidentiality and non-disclosure agreements

Avis de confidentialité abrégé à l’attention des mobilisatrices, des cliniques et des pharmacies

Types de données collectées

  • Nom complet, localisation, identité nationale, sexe, date de naissance, numéro de téléphone portable, selfie (à des fins de reconnaissance faciale).
  • Documentation telle que carte d'identité, code de conduite signé, lettre de consentement
  • Journal des activités dans l'application Tiko

Connaître ses droits

  • Accéder à vos données personnelles
  • En demander une copie
  • Nous demander de rectifier les données à caractère personnel qui nous ont été communiquées
  • Nous demander de restreindre le traitement de vos données personnelles ou de vous opposer à leur traitement
  • Nous demander de vous oublier
  • Se plaindre de nous

Pourquoi nous utilisons vos données

  • Pour conclure un accord contractuel avec vous et activer votre compte sur la plateforme Tiko
  • Pouvoir vous rembourser les services et/ou produits que vous avez fournis
  • Éviter les abus
  • Répondre à nos obligations en matière de sauvegarde
  • Préparer des rapports et des statistiques agrégées, effectuer des recherches et faire l'objet d'audits.
  • Améliorer la qualité des services et/ou des produits offerts.

Qui a accès à vos données?

  • Nous ne vendons pas, ne louons pas et ne partageons pas vos données personnelles à des fins commerciales (y compris le marketing direct).
  • L'accès aux données personnelles est limité au strict besoin de savoir et est partagé avec certains membres de notre personnel et/ou des tiers avec lesquels nous travaillons, qui sont liés par des accords de confidentialité et de non-divulgation.

Sera ya faragha iliyofupishwa ya wahamasishaji, Kliniki na duka za dawa.

Aina ya taarifa tunazokusanya

  • Jina kamili, Eneo, kitambulisho cha taifa, jinsia, tarehe ya kuzaliwa, nambari ya simu ya rununu, picha ya uso (kwa kusudi la kutambua uso)
  • Nyaraka kama vile kadi ya kitambulisho, kanuni ya maadili iliyotiwa sahihi, barua ya makubaliano.
  • Unakili wa shughuli wa App ya Tiko

Jua Haki zako

  • Fikia taarifa za kibinafsi
  • Omba nakala
  • Tuulize turekebishe taarifa za kibinafsi zilizowasilishwa kwetu.
  • Tuulize tuzuie usindikaji wa taarifa zako za kibinafsi ama kupinga usindikaji wao.
  • Tuambie tukusahau
  • Lalamika juu yetu

Kwanini tunatumia taarifa yako

  • Kuhitimisha mpangilio wa kandarasi na wewe na kuamusha akaunti yako kwa jukwaa la Tiko
  • Ili kuweza kukufidia kwa huduma na/ama bidhaa ambazo ulizitoa.
  • Kuzuia utumiaji mbaya
  • Kaufikia wajibu wetu wa ulinzi
  • Kutayarisha kuripoti, takwimu zilizojumuishwa, kufanya utafiti na kwa chini ya ukaguzi
  • Kuboresha ubora wa huduma na/ama bidhaa

Ni nani anaweza fikia taarifa zangu?

  • Hatuuzi, kukodesha, wala kugawa taarifa zako za kibinafsi kwa madhumuni ya kibiashara (Ikiwemo masoko ya moja kwa moja).
  • Upatikananji wa taarifa za kibinafsi ni mdogo kwa hati kali kwa msingi wa kutaka kujua na inagawanywa kwa baadhi ya wafanyikazi wetu na/ama wahusika wa tatu tunaofanya kazi nao ambao wamefungwa na mkataba wa usiri na kutofichua.