Global Support Lead (Based in Amsterdam, The Netherlands or Porto, Portugal)
Triggerise is looking for a someone bright & enthusiastic, with a healthy interest in modern software technology, to join our global support team. The position can be filled either in Porto, Portugal or Amsterdam, The Netherlands. In this role, you will work directly with our field operations and our core development team to solve the most pressing technical issues and process requests coming from our staff around the world. You will be acting as a solid bridge between both worlds. You will become intimately familiar with our in house build software and mobile applications, as well as the challenges that the teams on the ground are facing. You will work with a team of three ecosystem administrators based in Kenya, India and Mozambique, guaranteeing speedy solutions to support requests and to ensure that the team’s knowledge is up to date with the most recent capabilities of our software. In this role you will also be a part of the creative process working with Developers, UX Designers and Strategy thinkers in the business to deliver solutions to our clients, funneling input you get from the ground-forces to the internal teams. This role is a great opportunity for growing into different responsibilities in a fast-paced, growing organization. We are not looking for loads of experience: attitude is everything. We look for can-do rather that cannot be done, with a bias for action, and an ability and willingness to figure things out and make a plan. Key characteristics include curiosity and willingness to learn, comfort with ambiguity, a willingness to take initiative, ability to communicate effectively with multicultural stakeholders, and a sense of humor. The ideal candidate is:
- Committed to the mission and vision of Triggerise
- Logic oriented type of person
- Passionate about technology
- Comfortable with SQL/PSQL
- Comfortable with Data Analysis using tools such as Excel/Google Spreadsheets
- Excited about working with a diverse team across many countries and cultures
- Able to communicate well in written and spoken English
In return for your hard work, dedication and loyalty, we offer a competitive salary. We’re also a social bunch, so if you’re keen you can get involved with our cycling team or be part of the activities organized occasionally.
If you are interested, please apply directly on this form . The anticipated start date is September 1, 2017.
We’re always eager to meet new bright and ambitious people. If you think we should talk, let’s talk! Feel free to send us an e-mail and reach out anytime.